Privacy Policy
Effective date: 20 August 2026
1. Data Controller
FORWARDILOP SOLUTIONS SL (company number B63810945), Passatge de Domingo, 13, Eixample, 08007 Barcelona, Spain, is the data controller responsible for your personal data. Contact: [email protected].
2. Data We Collect
We collect personal data that you provide directly to us, including: your name, email address, phone number, and any information you include in messages or order forms. We may also collect technical data such as IP address and browser type when you visit our website.
3. Legal Basis for Processing
We process your personal data on the following legal bases under the GDPR: (a) Contract performance — to respond to your enquiries and fulfil service agreements; (b) Legitimate interests — to improve our services and communicate with you; (c) Legal obligation — to comply with applicable laws and regulations.
4. How We Use Your Data
We use your personal data to: respond to your enquiries and orders; provide and manage the services you have requested; send you relevant communications about your project; comply with legal obligations; and improve our website and services.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In general, client data is retained for a minimum of 5 years after the end of the business relationship.
6. Data Sharing
We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services, subject to appropriate data processing agreements. We may also disclose data where required by law.
7. International Transfers
Your data is processed within the European Economic Area (EEA). If any transfer outside the EEA is required, we will ensure appropriate safeguards are in place in accordance with GDPR requirements.
8. Your Rights
Under the GDPR, you have the right to: access your personal data; rectify inaccurate data; request erasure of your data; restrict or object to processing; data portability; and withdraw consent at any time. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.
9. Cookies
Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies as described in this policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact
For any questions or requests regarding this Privacy Policy or your personal data, please contact: [email protected]